❓ Frequently Asked Questions
1. What kind of customer service do you provide?
We offer comprehensive customer service, including basic design, supporting facilities procurement, and the option to dispatch installation guidance.
2. What is your quality inspection process like?
Our strict quality inspection process ensures that every product meets the highest standards of excellence. From raw materials to finished goods, each stage is meticulously inspected to guarantee superior quality.
3. Can you send engineers or a whole team to install my project?
We provide detailed installation drawings for free. We can also send engineers as installation directors or a complete team upon request.
4. Do you offer designing services?
Yes, we design full solution drawings according to your requirements using professional software like AutoCAD, PKPM, MTS, 3D3S, Tekla Structures (Xsteel), and more.
5. What is the typical delivery time?
Delivery time depends on order quantities. Generally, the delivery time to the nearest seaport in China is approximately 40 days after receiving the deposit.
6. What certifications have your products passed?
Our products and services meet international standards and have passed professional certifications such as ISO9000, CE, and SGS.
Metro Build
